privacy policy

Atom Coffee (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website atomcoffee.co.uk (the “Site”), visit our stores, or interact with us in other ways.

1. Information We Collect

We may collect the following types of personal information:

Personal details (name, email address, phone number, delivery address) when you place an order, contact us, or sign up for our newsletter.
Payment information (processed securely by third-party payment providers; we do not store your card details).
Technical information such as IP address, browser type, device information, and cookies when you browse our Site.
Usage data including pages visited, time spent on our Site, and interactions with our services.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Respond to your enquiries and provide customer support.
Send you updates, promotions, and offers (if you have opted in).
Improve our website, services, and customer experience.
Comply with legal obligations.

3. Legal Basis for Processing

We process your data under the following legal bases:

Contract – to fulfil your orders and provide services.
Consent – when you sign up for marketing or newsletters.
Legitimate interests – to improve our services and prevent fraud.
Legal obligation – where required by law.

4. Sharing Your Information

We will never sell your personal data. We may share it with trusted third parties, including:

Payment providers (for processing transactions).
Delivery and courier services (to deliver your orders).
IT and hosting providers (to run our Site securely).
Analytics providers (to understand website usage).

5. Cookies

Our Site uses cookies to enhance your browsing experience and to analyse site traffic. You can control cookies through your browser settings. For more details, see our Cookie Policy.

6. Data Retention

We keep your personal data only for as long as necessary to provide services, comply with legal obligations, and resolve disputes.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data (subject to legal exceptions).
Object to processing for marketing purposes.
Withdraw consent where processing is based on consent.

To exercise these rights, please contact us.

8. Data Security

We use appropriate security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Atom Coffee
1 The Vale
London W3 7SH
United Kingdom